Terms of service

These Terms of Use (hereinafter referred to as the “Terms”) set forth the terms and conditions governing the use of the online shop (hereinafter referred to as the “Service”) provided by [Company Name] (hereinafter referred to as the “Company”) on this website.

By using the Service, users are deemed to have fully understood and agreed to all provisions of these Terms and shall use the Service in accordance with these Terms.


Article 1 — Application
These Terms shall apply to all relationships between the user and the Company in connection with the use of the Service.

In addition to these Terms, the Company may establish various rules and other provisions regarding the use of the Service (hereinafter referred to as “Individual Provisions”).

Regardless of their names, such Individual Provisions shall constitute an integral part of these Terms.

In the event of any inconsistency between these Terms and the Individual Provisions, the Individual Provisions shall prevail unless otherwise specifically provided therein.


Article 2 — User Registration
To use the Service, an applicant for registration shall apply for user registration in accordance with the procedures prescribed by the Company after agreeing to these Terms. Registration shall be completed when the Company notifies the applicant that the application has been approved.

The Company may refuse to approve an application for user registration if it determines that any of the following circumstances apply. The Company shall have no obligation to disclose the reasons for such refusal.

1. The applicant has previously been subject to measures such as cancellation of membership registration due to violations of any terms governing services provided by the Company, including but not limited to these Terms.
2. It is found that the application contains false or inaccurate information.
3. It is found that, in connection with any service previously provided by the Company, the applicant has, without legitimate reason, delayed payment of fees or other obligations, failed to receive products for an extended period, refused returns or exchanges, or otherwise failed to fulfill their obligations.
4. The Company reasonably determines that approving the registration would otherwise be inappropriate for the operation or management of the Service.

Article 3 — Management of User IDs and Passwords

1. Users shall manage their user IDs and passwords for the Service at their own responsibility.
2. Users may not, under any circumstances, transfer, lend, or share their user IDs or passwords with any third party. When a login is made using a combination of user ID and password that matches the registered information, the Company shall deem such use to have been made by the registered user.
3. The Company shall not be liable for any damage arising from the use of a user ID or password by a third party, except where such damage is attributable to the Company’s willful misconduct or gross negligence.

Article 4 — Sales Contracts
A sales contract shall be deemed concluded when the user submits an application to purchase a product through the Service and the Company notifies the user that it has accepted such application.

Ownership of the product shall transfer to the user when the Company hands the product over to the shipping carrier.

The Company may cancel the sales contract without prior notice to the user if any of the following circumstances apply:

1. The user violates these Terms.
2. Delivery of the product cannot be completed due to an unknown delivery address or the user’s prolonged absence.
3. The Company otherwise determines that the relationship of trust between the Company and the user has been substantially impaired.

Payment methods, shipping methods, procedures for canceling purchase orders, return procedures, and other matters relating to the Service shall be governed by separate procedures established by the Company.


Article 5 — Intellectual Property Rights
All intellectual property rights in content provided through the Service belong to the Company or third parties that have granted the Company the right to use such content.

Users may not reproduce, republish, modify, or otherwise make secondary use of such content without prior authorization.

If any unauthorized reproduction, republication, secondary use, or other conduct prohibited under domestic or foreign copyright laws or other applicable laws is discovered, the Company may immediately take appropriate legal action.


Article 6 — Prohibited Activities
Users shall not engage in any of the following activities when using the Service.

If a user violates these provisions and causes damage to the Company or any third party, the user shall be responsible for compensating all such damage.

1. Any act that causes, or may cause, inconvenience, disadvantage, or damage to other users, third parties, or the Company.
2. Any act that infringes, or may infringe, the intellectual property rights, portrait rights, personal rights, privacy rights, publicity rights, or other rights of other users, third parties, or the Company.
3. Using the Service for commercial purposes, except where expressly permitted in advance by the Company.
4. Any act contrary to public order and morals, any violation of applicable laws or regulations, or any act that may result in such violations.
5. Registering information that is false or misleading.
6. Using content obtained through the Service beyond the scope of personal use.
7. Reproducing, selling, publishing, distributing, publicly displaying, or engaging in similar acts involving content obtained through the Service, whether directly or through another user or third party.
8. Collecting, storing, or retaining personal information of other users.
9. Uploading to the Service or transmitting by email or other means any computer viruses, computer code, files, programs, or other content designed to interfere with, destroy, or restrict the functionality of computer software, hardware, or communication equipment.
10. Any other act that the Company reasonably determines to be inappropriate, including acts that damage or undermine the credibility or reputation of the Company.

Article 7 — Suspension or Discontinuation of the Service
The Company may suspend or discontinue all or part of the Service without prior notice to users if it determines that any of the following circumstances apply. The Company shall not be obligated to disclose the reasons for such measures.

Even if a user’s access to the Service is suspended or their membership registration is canceled, the user or former member shall not be relieved of any obligations arising under these Terms, including payment obligations that have already accrued through the Service.

1. The user has previously been subject to measures such as cancellation of membership registration due to violations of terms governing any service provided by the Company.
2. It is found that the registered information contains false or inaccurate information.
3. It is found that, in connection with any service previously provided by the Company, the user has, without legitimate reason, delayed payment of fees or other obligations, failed to receive products for an extended period, refused returns or exchanges, or otherwise failed to fulfill their obligations.
4. The user violates any other terms established by the Company, including but not limited to these Terms.
5. The user engages in conduct that the Company reasonably determines to be inappropriate for the operation or management of the Service, or such conduct is discovered to have occurred in the past, or the Company determines that continued provision of the Service is difficult.
   
   
   

Article 8 — Withdrawal from Membership
Members may withdraw from the Service at any time by following the prescribed withdrawal procedures.

Membership shall terminate when the Company receives the member’s withdrawal request.


Article 9 — Disclaimer of Warranties and Limitation of Liability
The Company does not warrant that the Service is free from factual or legal defects, including defects relating to safety, reliability, accuracy, completeness, effectiveness, fitness for a particular purpose, security, errors, bugs, or infringement of rights.

The Company shall not be liable for any damages incurred by users arising from the Service.

However, if an agreement between the Company and a user concerning the Service, including these Terms, constitutes a consumer contract as defined under the Consumer Contract Act of Japan, this disclaimer shall not apply to the extent prohibited by that Act.

Even in such cases, the Company shall not be liable for damages arising from special circumstances resulting from the Company’s negligence (excluding gross negligence), including damages that the Company or the user foresaw or could reasonably have foreseen at the time the damage occurred.

The Company shall not be responsible for any transactions, communications, disputes, or other matters arising between users and other users or third parties in connection with the Service.


Article 10 — Product Specifications and Characteristics
Our products are individually handmade. Accordingly, products using chains, parts, or similar components may have individual variations of approximately 5 mm in shape or other characteristics.

Customers are requested to understand that such variations are inherent characteristics of the products and reflect the unique qualities of handmade items. Returns or exchanges will not be accepted on the basis of such variations.


Article 11 — Returns and Exchanges
The Company does not accept returns or provide refunds under any circumstances.

1. Except where the issue is attributable to the user, we will accept an exchange for the same product, including size or color, only if the product falls under either of the following circumstances and the user contacts us through the inquiry form within 3 days of receiving the product, with photographs clearly showing the damage or defect:
• The product received differs from the product ordered.
• The product is found to have a defect.
2. Even if an initial defect is confirmed, the product will not be eligible for an exchange in any of the following cases:
• More than 3 days have passed since the product was received.
• The proof of purchase has been lost.
• The condition of the returned product has deteriorated or been damaged, soiled, or otherwise altered compared with its condition at the time of delivery.
• The product was purchased as a discounted item through a sale or campaign, or the product page states “Not eligible for exchange.”
• The Company cannot confirm that the return shipment has been arranged within 3 business days after the return instructions were provided.
3. For inquiries regarding exchanges, please contact us through the inquiry form on the online store and provide the following information and attachments:
• Customer’s name and order number
• Warranty certificate
• Photographs clearly showing the defective area, including an image of the entire product and close-up images of the defective area

Article 12 — Cancellation and Changes to Made-to-Order Products

1. In addition to products specifically marked “Made-to-Order” on the product page, the following products shall also be treated as made-to-order products:
• Products in the Necklace / Bangle / Bracelet categories in sizes S and above
• Products for which customers can select parts or stones
• Free-size products in the Ring category
• High-material products containing 10K, 18K gold, or platinum, across all categories
2. Cancellation of a made-to-order product or changes to an order cannot be accepted in the following circumstances:
• Production has already begun.
• Shipping preparations have already begun.

 If a cancellation is requested after production has begun, the customer will be responsible for a cancellation fee equivalent to 30% of the product price.

The cancellation fee may vary depending on the progress of production.


Article 13 — Changes to or Discontinuation of the Service
The Company may change the content of the Service or discontinue the provision of the Service, without notifying users in advance.

The Company shall not be liable for any damages incurred by users as a result of such changes or discontinuation.


Article 14 — Changes to These Terms
The Company may amend these Terms at any time when it reasonably determines that such amendments are necessary, without notifying users in advance.

If a user continues to use the Service after the amended Terms have become effective, the user shall be deemed to have agreed to the amended Terms.


Article 15 — Handling of Personal Information
The Company shall appropriately handle personal information obtained through the use of the Service in accordance with the Company’s Privacy Policy.


Article 16 — Notices and Communications
Notices and communications between users and the Company shall be made in accordance with the methods prescribed by the Company.

Unless a user submits a change of contact information in accordance with the procedures separately prescribed by the Company, the Company shall regard the currently registered contact information as valid and shall send notices or communications to such contact information.

Such notices and communications shall be deemed to have reached the user when they are sent.


Article 17 — Prohibition on Assignment of Rights and Obligations
Users may not transfer or assign their contractual status or any rights or obligations under these Terms to any third party, or provide such rights or obligations as security, without the Company’s prior written consent.


Article 18 — Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Japan.

The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) shall be expressly excluded with respect to the Service.

Any dispute arising in connection with the Service shall be subject to the exclusive jurisdiction of the court having jurisdiction over the location of the Company’s head office.