All GAGAN products are handmade, so even items not made to order may take up to two weeks for production.
Please enjoy the unique character of each piece, which varies slightly.
Also, please understand that some items may have a rough texture as an intentional artistic expression, rather than a machine-finished look.

Each GAGAN product is handmade, so no two are exactly alike.

Please understand that the surface is not a mechanical mirror finish, and that some items are designed to have a rough texture, which is not due to incomplete polishing.

While we take the utmost care in crafting our items for durability, some pieces prioritize delicate designs, so repair fees will be charged for repairs outside the warranty period.

Please refer to the following as the cutting varies depending on the item.

Please note that natural stones will be shipped randomly, so we are unable to accommodate requests for specific colors.

▪️18K, 10K, Platinum

These materials are resistant to blackening caused by sebum and sweat, but discoloration may occur when sebum and sweat come into contact with air and oxidize.

After wearing jewelry for a long time, rinse it lightly with water, wipe it with a soft cloth, and store it in a jewelry box or airtight bag when not in use.

Do not use abrasives. If dirt is a concern, soak the jewelry in lukewarm water with a dissolved neutral detergent for 15 to 30 minutes.

▪️18kgp

18kgp = 18k gold-plated product. Since the base metal is different, strong rubbing with a silver polishing cloth may lighten the color and cause peeling.

If you are concerned about dirt or tarnish, wipe it with a soft cloth and store it in a storage bag.

▪️Silver925

Silver is basically a non-rusting material, but it may tarnish or blacken in reaction to sulfur in the air, sweat, or sebum.

Polishing with a silver cloth will restore it, but silver polishing liquid is recommended for delicate designs or the fine chains of necklaces.

※The above care instructions are for silver accessories only and should not be used on gold-plated or oxidized items.

※Please be careful not to wear it when entering hot springs.

※When not in use, wipe off any dirt and store it in an airtight container.

▪️Brass

To enjoy the characteristics of the material, it will develop an antique-like color with age.

It is vulnerable to water, and if left wet, it may cause verdigris (rust). Therefore, wipe it with a soft cloth and store it in an airtight bag when not worn.

GAGAN offers a variety of maintenance services, including those that are difficult for customers to perform themselves, such as chain breakage and re-coating.

For more details, please refer to the MAINTENANCE page in our online store.

If you would like gift wrapping, please select it when ordering your product.

Please note that gift boxes may vary depending on the item.

We do not accept returns or offer refunds under any circumstances.

For more details, please refer to our Terms of Service.